Viatel AgentLine

AgentLine is a flexible virtual switchboard solution designed for support, advisory, and customer service operations. The platform allows businesses to manage incoming calls using multiple agents, companies, and lines within a single solution.

With AgentLine, agents can easily manage availability, handle calls, monitor call history, and access statistics directly from the mobile application AgentLine Mobile Application - User Guide. The platform supports distributed teams, making it possible for agents to work from different locations while remaining connected through the same service.

AgentLine also includes features such as call history, warnings, availability management, statistics, and support for multiple phone numbers and services.

For more information about AgentLine and contact details, visit:
https://www.viatel.se/en/agentline-switchboard/