FAQ - Frequently Asked Questions

Below you can find the most fequently asked questions we get about our services.

1. Can access be limited to certain IP-addresses?

It’s possible to limit access for all your accounts to certain IP-range or IP-address. Access will be granted only for requests from an IP-address that is whitelisted.

To update your whitelist, please contact Viatel Support.

2. When is the statement for an event generated?

The statement is generate as soon as all operators have reported back which transactions are approved or declined. For some operators this may take longer time, up to a week. The statement is not generated until all transactions are processed.